Michael Ehrhardt – Service and Support Professional with Proven Expertise

Overview

Michael Ehrhardt is a highly experienced Service and Support Professional specializing in IT, Corporate Security, and Client/Customer Service. With over 25 years of expertise in physical and technological security and more than 30 years dedicated to exceptional customer and client service, Michael combines deep knowledge with a hands-on, results-driven approach to every endeavor. Based in the National Capital Region of Ottawa/Gatineau, he remains flexible and available for travel as needed.

While Michael’s core experience lies in Technology and Corporate Security, his diverse skill set is highly adaptable across industries. His ability to transfer these capabilities ensures that any organization or client benefits from a versatile and resourceful professional, delivering value well beyond expectations.

Currently, Michael is channeling his extensive experience into the role of Financial Architect, focusing on building robust financial foundations for his clients. Transitioning from his well-established career in IT, Michael applies the same meticulous attention to detail, strategic thinking, and commitment to excellence to the Financial Planning and Security sector.

If you’re located in Canada and seeking a dedicated professional to help you achieve your financial goals, Michael Ehrhardt is here to assist. Contact him today to take the first step toward a secure and prosperous future.

Professional Skills

  • Customer Support & Service: Dedicated to providing exceptional support, adept at troubleshooting and resolving complex issues. In all areas even beyond technical to help you reach YOUR goals.
  • Problem-Solving: Proficient in identifying problems and implementing effective solutions.
  • Technical Expertise: Experienced in computer and network security, technical troubleshooting, and IT infrastructure planning.
  • Interpersonal Communication: Skilled in effective and interactive communication, ensuring clear and concise information exchange.
  • Training & Mentoring: Proficient in developing and implementing training programs, guiding individuals and teams towards success.
  • Teamwork & Collaboration: Strong team player with a proven ability to collaborate cross-functionally.
  • Attention to Detail: Meticulous in documentation and analysis, ensuring high accuracy in all tasks.

Career Highlights

ETAC Technical Support Engineer at Fortinet (11+ years)

  • Advanced troubleshooting on Fortinet products.
  • Provided exceptional customer service and technical support.
  • Contributed to the development of training materials and preventive maintenance procedures.
  • Collaborated with vendors/partner and advised senior personnel on process improvements.

Security Officer in the the Corporate/Public arena (12+ years)

  • Conducted regular patrols, wrote detailed reports, and acted quickly during emergencies.
  • Ensured a safe and welcoming atmosphere for guests and employees.
  • Trained new guards and Corporate Clients on security processes and protocols.

Previous Roles Held

  • Corporate Security Officer
  • Network/System Administrator and Support
  • Computer Technician & Lab Supervisor
  • Professional High Stakes Croupier at the Vegas level
  • Various freelance and consulting roles in IT, Security and Support Services

Education & Certifications

  • HLLQP Certified and Licensed (Licensed with FSRA)
  • Network Systems Engineer: Willis College
  • GED: Collège La Cité
  • Certified in Security Guard Training, First Aid & CPR, CompTIA A+, NSE 4 Security Professional, and many more.
  • Security Clearance – Secret Level II (Aug 2024-Aug 2034)
  • PAL/RPAL Licensed
  • Security Officer Licensed
  • Flawless/Clean Class G Driving Record

Contact

Michael Ehrhardt
Ottawa – National Capital Region
Phone: (email for details and vetting)
Email: mehrhardt @ yoursecuretech .ca
LinkedIn Profile (click here)


“In 1972, a professionally dedicated service and support expert was born and unfairly scrutinized for actions they didn’t commit. This individual promptly escaped the confines of unappreciative companies and roles, finding refuge in the National Capital underground. Today, still sought after by many for expertise in IT, Corporate Security, and other previous fields, they continue to thrive as a soldier of fortune.”

“If you have a financial goal problem, if no one else can help, and if you can find him—maybe you can hire Michael Ehrhardt, Financial Architect (aka The FA-Team)!”